Cancellation and Refund Policy
Cancellation and Refund Policy
At Woodland Flower Nursery, we understand that sometimes changes are necessary. This policy outlines the procedures for cancellations and refunds.
Cancellation Policy
- Orders not yet shipped: You can cancel your order within 24 hours of placement without any penalty. Please contact us via phone or email to initiate the cancellation.
- Orders already shipped: If your order has been shipped, you will need to follow our return procedure (see below) to receive a refund.
Return Policy
To be eligible for a return, plants must be in their original condition. Please follow these steps:
- Contact us within 1 days of delivery to report any issues or reasons for return.
- Return the plants to us at your expense. We recommend using a trackable shipping method.
- Once we receive the returned plants, we will inspect them and process your refund.
Refund Policy
Refunds will be issued in the original payment method. Please allow 7-10 business days for the refund to process.
- Full Refunds: Issued for orders cancelled before shipping or for plants returned in original condition.
- Partial Refunds: May be issued for plants returned in non-original condition or for orders where some items are not returnable.
Note: Woodland Flower Nursery reserves the right to modify this policy at any time. Changes will be effective immediately and apply to all orders.